Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Austin Bounce House Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can trip your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first served, so get your spot early in the day.
Q: What payments do you take?
A: Cash, PayPal or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please call our office 24 hours prior to your event to cancel for any reason at no charge.
Q: Do you require a deposit?
Q: Is Deposit Refundable?
A: While we don't require deposits, any prepayments are refundable in the form of store credit.
Q: How big are the moonwalks?
A: Most of our moonwalks are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Moonwalks need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the moonwalk. The sizes listed with each moonwalk include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big units? Any special requirements?
A: Check the requirements listed with each unit. Also, make sure you have at least a 4´ access to the area where it will be set up. The units can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on sand or any type of rocks as the constant rubbing will wear through the vinyl material.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: How do you secure the inflatable when not setup on grass?
A: Since each situation varies when setting up on driveways or other non-grass areas, our techniques include several methods. For example, if the unit is close to a garage door, we may use straps to anchor to the spring bolts. Alternatively, we may use straps to extend the corners of the inflatable so that we can stake into an adjacent grass or dirt area. Or we may use a basketball post, fence post, tree or other sturdy structure- or a combination of all of these. If there is absolutely nothing to anchor the inflatable to, we've been known to request that cars be used on one or both sides to anchor to. We've never met a driveway or area that we couldn't safely setup in, and safety is our number one priority when it comes to our installations.
Still have a question? Call or Write: firstname.lastname@example.org 512-765-6071
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